Which countries do you ship to?
We ship to the following countries:
United States Australia United Kingdom Germany Canada Netherlands Switzerland New Zealand France Japan Sweden Norway Singapore Hong Kong Italy Denmark Belgium Austria Finland Thailand Poland Spain Philippines Korea, Republic of United Arab Emirates Croatia Slovenia Hungary Taiwan Malaysia Latvia Ukraine Luxembourg Mexico Israel Slovakia Romania Lithuania Ireland Czech Republic
Last updated: January 29, 2020 18:37
Why can't you ship to my country?
Unfortunately, we have had to limit countries we ship to on this campaign as the tax and duty / customs process for some countries has cost Knog a lot on previous Kickstarter campaigns.
I know this is a disadvantage and we wanted to make this available globally - it just wasn’t possible this time.
We do apologise.
Having said that, the Bilby will be available on the Knog website from May, just 30 days after the Kickstarter rewards are due to be shipped. You will be able to get your hands on one, at an RRP of AU$89.95 plus shipping.
Last updated: February 02, 2020 20:00
What are the max output run times for each boost setting?
The max output run times are as follows:
Boost right high - 400 lumens – run time of 5 hours Boost right low – 50 lumens – run time of 60 hours Boost left high – 240 lumens – run time of 9 hours Boost left low - 35 lumens – run time of 80 hours
Last updated: February 06, 2020 14:37
Will the battery still perform in colder climates/temperatues?
Yes the LiPo battery that is used in The Bilby is able to function in colder climates/temperatures. However, the battery life will deplete faster as opposed to being used in warmer climates/temperatures.
When The Bilby is being worn, the battery will retain the heat from your head and will therefore perform as normal. The battery’s performance will be affected when being exposed to the elements, not being used. We recommended you carry the light pod in a jacket pocket or somewhere close to your body, this way the battery is able to retain as much heat as possible.
Last updated: January 29, 2020 18:53
Is it possible to 'lock' the Bilby when being transported?
Yes, if you hold down the two buttons on top of the Bilby for five seconds, the Bilby will lock and red light will flash. Use the same process to unlock.
Last updated: January 29, 2020 18:55
How do I go about cleaning the Bilby?
The best way to clean the Bilby is to use a damp cloth and air dry. No need to use harsh chemicals.
Last updated: January 29, 2020 18:56
Are you able to turn the Bilby off using only one button instead of 2?
Yes, with the current software we are using you are able to whilst wearing the headlamp, press and hold the right button down for 5 seconds, this will power down the lamp.
Last updated: January 29, 2020 18:59
How recyclable are the components?
The components are lead free and meet CE, Rosh & Reach certification requirements. The PCB/battery can be recycled in E-waste disposal units as your country permits.
Last updated: January 29, 2020 21:09
How easy is it to repair/replace components?
The unit can be unscrewed and repaired if someone is knowledgeable.
If you are experiencing issues with any of our products or seeking advice, our customer service team is on hand to help out. They can be contacted at the following email address - [email protected]
Last updated: February 06, 2020 14:37
How long is the Bilby expected to last?
The life expectancy of the lamp is dependent on usage and general care.
Last updated: January 29, 2020 21:17
What's the largest head size the Bilby will fit?
The circumference of the silicone strap is 470mm – 640mm
We can assure you the Bilby’s circumference is more than accommodating for the largest of craniums!
Last updated: January 30, 2020 16:07
Is it possible to aim each light?
We designed the Bilby to give the user multiple different lighting options to cover all user scenarios. The Bilby comes with 5 different LED settings as standard including: Spot, Mid, Wide angle, Reading and Red Night light.
The following link will further demonstrate the Bilby’s aim:
https://bit.ly/2ObEQPx
Last updated: January 30, 2020 16:08
Will the Modemaker app also run on Smartphones?
At this stage we won’t be releasing a Modemaker app for smartphones as the Bilby does not have a Bluetooth function. However, the app is easily downloaded on PC or MAC and so is incredibly easy to access when charging the Bilby.
Last updated: January 30, 2020 19:35
What is the thickness of the band?
The band is 3mm x 5.5mm - the size is a function of the elastoma which can stretch over 300% of its original length - making it the perfect material for wearable electronics.
Last updated: January 30, 2020 19:37
Does The Bilby fit into the headlamp clips on mountaineering helmets?
Yes - by removing the light pod from the silicone housing, you are then able to place this in the headlamp clips of the helmet.
Last updated: January 30, 2020 19:39
Is the silicone band replaceable/interchangeable?
Yes, the band is replaceable/interchangeable. If you would like to purchase an alternate colour, the bands will be available on our website after the campaign has ended. In the unlikely event that you need to replace a damaged band, this will be covered under warranty.
Last updated: January 30, 2020 19:45
How long does it take to charge the Bilby from flat?
It takes 4 hours to fully charge the Bilby from flat.
Last updated: February 02, 2020 17:57
What is the capacity of the Bilby in ma-h?
The Bilby’s ma-h is 3.8V 880mah, ~3.4Wh.
Last updated: February 02, 2020 17:58
Where is the Bilby made?
We have been working on the Bilby with our factory partner in China that produces many other Knog bike and outdoor lights (Blinder range, our Plus lights and we have moved our PWR range to them with great success).
We have a long relationship with this supplier and they have been super supportive of the Bilby during the development.
Last updated: February 02, 2020 19:58
Can you explain the “tilt” function? How does it work and how many degrees is the tilt?
The Tilt function is an optical tilt. So rather than use bulky hinges with a front chassis that can bounce around (or tilt when you don’t want it to) it uses smart lens optics to tilt the beam.
When you hold down button 1 the beam tilts down (this is done by smoothly cycling through the different led modes). Button 2 tilts back up again.
This means that rather than 3 fixed positions of Spot, Wide and Low you can have a position in between to perfectly shine light wherever you need it.
The tilt range is 45 deg from straight ahead down.
Last updated: February 02, 2020 21:57
What are the expected beam ranges for each light setting?
High beam - 70m Mid beam - 30m Low beam - 12m
Last updated: February 02, 2020 22:44
Can I order more than 4 Bilby's?
Yes, by filling out our survey below you can purchase add-ons which will include the headlamps.
https://pledge-survey.com/Bilby.html?ts=3538312030373939333538323431
Last updated: February 06, 2020 15:00
When the Bilby ships, will it be possible to add other items from the Knog catalogue?
Yes, by filling out our survey below you can purchase add-ons separately.
https://pledge-survey.com/Bilby.html?ts=3538312030373939333538323431
Last updated: February 06, 2020 15:04
Current Estimated Shipping Date: April 2020
Last Updated At: 03/01/20What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
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